As a Customer Service/Help Desk Agent you play a key role in assuring the customer service delivery to our customers. The agent provides email and telephone support to the customers.
Key Accountabilities
- Reactive inbound call handling
- The primary purpose of this role is to resolve account, billing or payment queries from customers.
- Management of customer complaints and queries in the designated ticketing system, ensuring that all tickets are handled within the established time frames.
- Work with regional/local management and use knowledge of established corporate operating procedures to make sound business decisions regarding issue resolution.
- Manage customer satisfaction survey tasks and responses.
- Perform other duties and projects as assigned.
Required Knowledge, Skills
- Basic knowledge of light accounting tasks (assisting with statement of account reviews, analyzing financial history of accounts, etc)
- Ability to communicate effectively and professionally in English and Spanish
- Solid organization skills, including the ability to prioritize and multi task in a demanding environment.
- Working knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
- Professional communication skills
- Strong customer service skills, including the ability to remain flexible and calm in high pressure or continually changing situations
CONTACT US AT info@hdc.business